This is a permanent position.

Our client requires a Business Solutions Lead - E-business Corridor Management & Corporate Solutions. The Business Solutions Lead (BSL) position is a senior role within the Information Services (IS) department which serves as the primary Business Solutions liaison between IS and their business partners. The intent of the position is to provide a key contact point between our client's other business departments and the IS organization regarding leveraging technology and information technology usage (issues, projects, new requirements, etc.). The position champions the technology planning efforts within an assigned domain while ensuring alignment with enterprise-wide strategic objectives and standards.

To accomplish their objectives, the BSL develops and sustains strong trust-based relationships with the business unit(s) leaders. This is accomplished through a sound business acumen, effective business relationships, participation in project delivery and monitoring of IS service delivery. It also requires the effective management of expectations and business opportunities to ensure alignment with organizational priorities.

The BSL provides overall stewardship of business-driven IS work, including ensuring prioritization of requests/projects, and business satisfaction with IS solutions delivered. They act as an advocate of IS projects and services with the business departments, including communication/consultation regarding corporate IS projects, awareness/education on IS service offerings, and informing about IS policies and practices (planning, financial, project management, security, architecture etc.).

This position ensures that business leadership is kept apprised of new technological developments and competitive activities appropriate to their domain. The BSL will be responsible for a "domain" or functional units which may cross organizational and working boundaries. This BSL role will have the above responsibilities as they pertain to Corridor & Corporate Services departments which includes the following groups: Human Resources, Public Relations & Communications, Learning & Development, Corridor Management and Health, Safety and Environment.

• Conducting regular discussions with business leadership regarding new opportunities, issues and technology solutions.
• Capturing and assessing opportunities by conducting feasibility analyses, consulting SME's (business and IS), determining business/technology value and cost-benefit, documenting findings/recommendations. This includes the building/overseeing of solid business cases for proposed solutions.
• Ensuring promising opportunities are pursued by stewarding them through project initiation/approval process as per the client IS Project methodologies. Create and obtain approval for project initiation documents as required.
• Monitoring and overseeing IS project execution as project sponsor or steering committee member.
• Advising/coaching Project Managers regarding business needs, organizational concerns, risks, etc.
• IS Service Success - Focused IS delivery on efforts that achieve the best business/IS value through:
• Understanding and monitoring all IS work being performed for assigned business partners, including break/fix work, general support/enhancements and project work
• Ensuring business partners are actively involved in prioritizing IS project work.
• Coaching/mentoring IS resources as appropriate (in a Matrix organization) regarding business requirements/scope and approach of planned projects.
• Following up with business partners to ensure customer satisfaction with service delivery and measuring the success factors of project deliverables.
• Relationship Management - Strong relationships between IS and business departments, enabling IS solution delivery, as well as business awareness and commitment to IS goals by
• Establishing and developing effective business relationships between business and IS staff that are cordial, professional and productive.
• Participating in the business unit's management activities and planning sessions.
• Communicating regularly with the business to ensure issues, priorities and expectations are mutually understood. Driving resolution of business partner's concerns quickly and effectively.
• Acting as key point of contact for IS issues with assigned business areas. Being accountable for overall IS-business relationship management.
• Ensuring business partners are aware of and buy into corporate IS initiatives that require their participation.
• Identifying areas in which improved organizational communication is needed and partner with other BSLs to implement those changes.
• Managing the business component of technology planning efforts for assigned domain. Participating in all relevant planning activities. Developing an Information Technology plan for assigned domain.
• Ensuring alignment between technology strategy and standards and the business unit's specific requirements.
• Analyzing technology trends with respect to the business unit/domains value and helping to drive improvement.
• Demonstrating a positive, proactive attitude, with the ability to manage business change and the challenge of engaging business units and IT personnel collaboratively.
• Portfolio Management - Completing business solution "roadmaps" that describe medium and long-term plans for systems in each business area through:
• Defining (with business solutions architect) the "To Be" states for business solutions/applications.
• Completing business solution "roadmaps" that describe medium (12 months) and long-term plans (3 years) for systems in each business area. Include the financial and resourcing implications and business justification for the proposed technology initiatives.
• Calculating and monitoring a project's ROI over time. Reporting back to the Steering Committee on intended and achieved results; identifying gaps and developing or initiating gap closure plans.

The BSL is responsible for initiating and obtaining approval for business-driven IS projects and has a Financial Authority Category of 4.

• Post secondary education (degree or diploma) in Computer Science, Engineering or a related field.
• Minimum of 12-15 years of related experience, including systems/application development and support, business systems analysis, and systems project leadership/management.
• Experience in a line management and/or customer relationship management role in an IS organization.
• Experience with systems/application/data planning and architecture.
• Experience or knowledge of corporate management operations, corridor/land management would be an asset.
• Experience or knowledge of and gas pipeline operations and would be an asset.
• Knowledge of general IS processes/practices including SDLC, PMO, IS CSOx and ITIL.
• Working experience with SAP would be an asset.
• Understanding of geospatial data and data management techniques would be an asset.
• Technical working experience with SAP HR, SharePoint and Customer Relationship Management Solutions would be an asset.
• Business working experience with Information Management and would be an asset.

If you meet the required Qualifications and are interested in this position, please forward your updated Resume with the Subject line WW1248 - Business Solutions Lead as a Word attachment to Information Technology Recruitment.

Only candidates who are authorized to work in Canada will receive consideration. Candidates must be able to communicate fluently and work well in a team environment.

Valuing your knowledge and opinions

Type: Work from Home, Temporary,part time, Independent Contractor

Description:

As an Internet search consultant your ultimate goal will be to contribute towards making Internet search more exciting, relevant and interesting for all end users in the United States & Canada. You will play a part in improving the quality of one of the largest search engines in the world.

The Internet has now become the Powerhouse of all information, everything you need to find or explore can be found on the Internet, yet how can we be sure this information is entirely up to date or relevant? This is where you can contribute. We are looking for creative thinkers who enjoy browsing the Internet and would like to express their opinion on the quality and content of what is currently out there on the web. You will be provided with guidelines and scoring criteria on how best to evaluate an Internet search result.

You will have the flexibility and freedom to work from your own home, working your own hours, depending on availability of tasks (10-20 hours per week). Payment will be based on completion of the agreed upon tasks or engagements within the specified time period.

Requirements:

• Fluency in written and verbal English.
• Fluency in written and spoken Chinese Simplified (Mandarin)
• Familiarity with current and historical business, media and cultural affairs in China
• Preferred level of education/certification - Bachelor's Degree (or equivalent)
• Access to and use of a broadband Internet connection and associated computer and software to perform the work, all provided at your own expense
• Experience in use of web browsers to navigate and interact with a variety of content
• Time Management Skills
• Proficient with Microsoft Office applications
• Legal resident of Canada - work authorization documentation is required

The Organization:

Lionbridge Technologies, Inc. (NASDAQ: LIOX) is a leading provider of globalization and testing services. Lionbridge has a global network of more than 200,000 resources focused on translation and localization services across 100+ countries. To learn more visit our website

To Apply:

If you experience any technical issues when you are submitting your application please contact the following email address.

This is an exciting new opportunity so don't miss out.

One Member Per Household Only

Technical Support Analyst: At-home Agent

We are looking for energetic Bi-Lingual Technical Support Professionals with a minimum of 6 months technical support experience. If you are a student studying computer science, or related field, this is the perfect opportunity to get work experience, while earning your degree. This position is an At-Home position, and includes all the technology required to provide support to our customers worldwide.

We are accepting applications for full and part time candidates with an anticipated hire date of February 2012. Please submit your Resume and specify whether you are interested in FT(full-time) or PT (part time) as well as CANADA in the subject line of your email. We provide all of the training necessary for you to work from home and become one of our successful At-home Agent Professionals.

Status: Full and part time Positions

Pay Rate: $12/hr

Position Description:
As directed by the Service Desk Manager, delivers quality customer support to customers by providing them with a single point of contact to report technical issues or make inquiries.

• Manages day-to-day service requests and works on special projects as assigned.
• Develops and maintains a good rapport with customers and co-workers.
• Must be professional, diplomatic, tactful and communicate effectively with technical and non-technical personnel; both verbally and in writing.
• Should exhibit creativity in research and recommendations that will enhance customer support experience.

Duties and Responsibilities:

• Ensures customer satisfaction by responding to Technical Support calls, emails and chats in a timely manner.
• Logs all customer inquiries and issues into company incident management technology, and tracks them until resolution and incident closure.
• Ensures timely and accurate escalation of customer issues by documenting the impact to the customer and by assigning an appropriate priority and resolution target.
• Conducts first level problem determination using documented procedures and available tools.
• Records issue symptoms and status information in a timely fashion in an effort to communicate with and properly utilize other IT resources.
• Ensures incident resolution by maintaining an Action Plan for issue resolution, by initiating and tracking incident assignments to technical resources, vendors, etc., and by keeping the customer updated on the status of incident resolution.
• Initiates escalation as appropriate to ensure management awareness of issues that are severe in nature or that are exceeding documented targets.
• Builds team spirit by assisting and coaching other staff members.

Qualifications:

• At least 6 months of technical support experience with use of support tools: phone, email, incident management, and remote support.
• 1+ years providing level one support of Microsoft (MS) XP operating system (MS Vista and Mac OS X preferred), MS Office Suite 2003 & 2007 including Outlook, IE 6 & 7 (Safari and Firefox preferred), Email messaging (Exchange and Lotus Notes), Active Directory, networking, and hardware (laptops, desktops, peripherals, and Blackberry devices).
• Strong dedication to customer service, excellent problem solving skills, and inherent decision making ability.
• Good initiative and assertiveness. Good task management skills and the ability to organize work in an efficient manner in addition to the ability to work well under stress and time pressures.
• Strong verbal and written interpersonal and communication skills. Superior telephone etiquette and an ability to deal effectively with customers, vendors, peers and management.
• Ability to work remotely and communicate effectively to other team members who work from home.

The Software Licensing Consultant (SLC) is responsible for driving opportunities from the identification to client presentation stages for the designated manufacturer(s) for Insight. This will be achieved through proactive efforts in driving the manufacturer's information down to the account rep level as well as tracking and assisting in closing of opportunities at the rep and team levels. Activities may involve support duties in the sales and qualification cycles during the identification, awareness, consideration, preference, presentation, quotation, and post-sales client care stages.

The Specialist will also recommend optimal configurations for the client's environment, and possess the ability to present technical scenarios and solutions that solve the client's business problems. The Specialist is required to be up to date on all applicable product lines, all manufacturer programs, distribution programs and Insight programs that are applicable to the manufacturer(s) that can assist in closing business. The ideal candidate will be self motivated, partner well with Insight's sales force, have excellent time management & presentation skills, and capable of working independently with minimal direction.

Key Responsibilities

• Selling activities to drive revenue for designated manufacturer(s)
• Work open quote list with the appropriate sales associate
• Proactively engage in client calls and providing assistance in closing specific business opportunities
• Assist with and participate in client presentations: electronic, phone, face to face, etc.
• Provide updated open quotes, forecast, sales pipeline data on regular basis to include: quote tracking, order tracking, close ratio, number of calls, open opportunities, etc.
• Provide answers to pre-sales technical questions for Insight sales executives and customers on defined category
• Understand and actively promote the use of bid desk, promotions, trade-in programs and other sales incentive programs
• Provide frequent feedback to Product Management, Bid Desk and Purchasing to ensure appropriate programs, promotions and tools are in place to ensure success at the customer level
• Coordinate manufacturer lead opportunities provided by the manufacturer for managed account business
• Work with Product Management to ensure coordination with manufacturer's field sales force and our field sales team
• Evangelize assigned products and programs and information through participation in sales team meetings
• Manages and tracks warranty renewals, maintenance contracts, and warranties as applicable to their manufacturer/assigned product lines (if applicable to line)
• Perform leadership role in conjunction with account representatives to proactively communicate renewals with target client accounts
• Contribute to sales support tools creation and maintenance to ensure effective client account support and communications across the organization eg flow charts, scorecards, checklists, profile sheets, revenue tracker, etc.
• Contribute to and participate in manufacturer sales meetings, reviews and other select initiatives

Qualifications

• Minimum of 2 years experience in a product or services sales role
• Computer hardware/software knowledge is required
• Willingness and ability to learn technical and/or product information that will provide the necessary skill set required in support of field sales
• Knowledge of the sales process combined with experience in establishing relationships with sales representatives are desired
• MCP designation preferred but not mandatory.
• MCITP certification
• High school diploma and post secondary education required
• Post secondary diploma or degree or equivalent related industry experience is preferred but not mandatory
• Manufacturer sales certifications a plus
• Needs to be able to complete sales certification training per manufacturer/Insight requirements per schedule set forth upon starting in this position

Insight is an Equal Opportunity Employer (EOE)

Le Conseiller en licences (logiciels) est responsible de diriger les opportunities des etapes d'identification a la presentation du client pour le(s) fabricant(s) designe(s) pour Insight. L'atteinte de cet objectif sera possible par l'entremise d'efforts proactifs en fournissant les donnees necessaires quant aux produits et l'attribution de licences du fabricant jusqu'au niveau des representants, ainsi que d'effectuer le suivi et conclure les opportunities qui se presentent au niveau des representants et leurs equipes respectives. Les activities peuvent impliquer des taches du niveau soutien au moment des cycles de ventes et qualification pendant les etapes d'identification, de prise de conscience, de preference, de presentation, de soumission et de soutien a la clientele apres vente.

Le Specialiste devra egalement recommander des configurations optionnelles pour l'environnement client, et posseder les habiletes pour presenter des scenarios et solutions techniques afin de resoudre les problemes d'affaires des clients. Le Specialiste doit se tenir a jour en ce qui a trait a toutes les gammes de produits, tous les programmes de fabricant, tous les programmes de distribution et tous les programmes d'Insight qui sont applicables au(x) fabricant(s) pouvant aider a la cloture d'une affaire. Le candidat ideal est auto-motive, s'associe fructueusement avec le personnel de vente, fait preuve d'un excellent amenagement du temps de travail et de techniques de presentation, et il est en mesure de travailler de maniere independante, et ce, avec directives minimales.

Responsabilites Principale

• Activites de ventes afin de diriger les revenus pour le(s) fabricant(s) designe(s)
• Travailler sur les listes de soumissions en attente avec les representants appropries
• S'engager de facon proactive dans les appels de vente, fournit de l'aide pour conclure avec succes des opportunities d'affaires specifiques
• Aider et participer aux presentations des clients: electroniques, telephoniques, face a face, etc.
• Fournir des mises a jour sur les soumissions en attente, les previsions, les donnees de ventes en reserve sur une base reguliere; comprennent: suivi de soumission, suivi de commande, cloture de rapport, nombre d'appels, opportunities ouvertes, etc.
• Promouvoir activement l'usage de promotions, du bureau des soumissions, des programmes de revente et d'autres programmes stimulant a la vente
• Coordination des opportunities principales offertes par le fabricant pour la gestion des comptes d'affaires
• Entretenir d'etroites relations avec le personnel de vente sur le terrain du fabricant et les equipes techniques du manufacturier (c.-a-d. SE, etc.)
• Travailler en collaboration avec la gestion des produits afin d'assurer la coordination avec le personnel de vente sur le terrain du fabricant et notre equipe de ventes
• evangeliser les programmes et les produits assignes et l'information disponible en participant a des reunions d'equipes de ventes
• Gerer/suivre les renouvellements logiciels, les contrats de maintenance et les garanties rattachees aux fabricants et lignes de produits assignes (si applicable a la ligne)
• Jouer un role principal conjointement avec les representants de comptes afin de communiquer de maniere proactive les renouvellements avec les comptes clients cibles
• Collaborer a la creation et l'entretien des outils de soutien des ventes pour assurer un soutien des comptes clients en vigueur et les communications pour l'ensemble de l'organisation, c.-a-d. organigrammes, feuilles de pointage, listes de verification, feuilles de profil, pistages des revenus, etc.

Qualifications

• Un minimum de 2 ans d'experience dans le domaine de la commercialisation des produits ou dans un poste relie a la vente
• Connaissances en ce qui a trait au materiel/logiciel informatique est obligatoire
• La volonte et la capacite d'acquerir de nouvelles connaissances d'ordre technique et/ou reliees aux produits qui entraineront les capacites necessaires pour ce poste afin de devenir une importante ressource pour les directeurs de comptes d'Insight
• Connaissances dans le domaine du processus de vente de meme qu'une experience acquise dans l'etablissement de relations avec les representants des ventes d'Insight
• Habilete eprouvee pour le travail d'equipe ainsi qu'une capacite a equilibrer les besoins du client selon les produits et services disponibles
• Designation PCG preferentielle, mais non exigible
• Certifaction MCITP
• Le candidat ideal detient un diplome d'etudes secondaires et postsecondaires
• Un diplome postsecondaire ou une experience equivalente liee a l'industrie serait preferable, mais n'est pas exigible
• Certifications sur les ventes des fabricants - un atout
• Le candidat doit poursuivre des cours de formation en vue d'obtenir l'accreditation dans la vente provenant du fabricant en question de meme que de completer l'horaire de formation fixe par Insight des l'entree en fonction dudit poste

Insight est une entreprise qui s'engage a respecter la legislation sur la non-discrimination dans l'emploi.