Job Title: IT Network Support Analyst - 6 Month Contract
Company: Direct IT Recruiting Inc.
Location: Downtown Toronto, Ontario
Status: 6 Month Contract
Job Category: Infrastructure
Career Level: Intermediate to Senior
Number of Staff to Supervise: N/A
Work Experience: 3+ years of L3 support, MCITP, Exchange, Active Directory, BES, VMWare, Backup Exec, EMC NAS, LAN/WAN, Blackberry, Windows 7, SQL
Industry: Insurance

DESCRIPTION:

SUMMARY:

Under general direction, provides consultation to business area management and staff at the highest technical level for all aspects of end user computing and PC/Workstation based LAN systems software and hardware. Provides technical support and guidance to client and systems areas through consulting, teaching and publication of documentation. Monitors project status from start to completion. Coordinates the purchase of selected vendor hardware and software.

DUTIES AND RESPONSIBILITIES:

1. Provides customer-facing support within business office for all aspects of end user computing and network-based PC/Workstation systems software and hardware.
2. Performs complex maintenance tasks, troubleshoots and repairs computer systems and peripheral equipment; documents and applies standard solutions.
3. Performs troubleshooting & diagnosis of complex desktop computing software incidents; documents & applies standard solutions.
4. Collaborates with level three support staff in troubleshooting, diagnosis and developing resolutions for complex issues; coordinates staff testing and implementation of solutions.
5. Acts as technical resource for L2 staff in troubleshooting, diagnosing and resolving complex incidents for all aspects of end user computing and network-based PC/Workstation systems software and hardware.
6. Ensures continued availability and reliability of the desktop computing environment within a business office by proactively monitoring performance and responding appropriately to deviations from expectation
7. Consults with IT staff on the usage of end user computing systems and network-based PC/Workstation software and hardware, systems security, recovery and back-up procedures.
8. Conducts trending of reported incidents, conducts root cause analysis and develops recommended solutions.
9. Evaluates, maintains, modifies and documents PC application packages, including remote connectivity products, participates in the testing and evaluation of new PC packages, implements prototypes, and consults with clients on packages selection and equipment.
10. Participates in, or may lead, projects relating to development and implementation of new products and product life cycle upgrades.
11. Supports corporate real estate initiatives within a business office.
12. Identifies opportunities for and leads process improvement initiatives.
13. Performs related duties as assigned or requested.

REQUIRED SKILLS:

Bachelor's Degree in a technical or business discipline or equivalent experience

Min 5 years experience with: Level 1 Help Desk support; configuring and troubleshooting desktops and laptops; in the use of Microsoft products: SMS, SharePoint and SCCM; use of Symantec products: Back-up Exec and Anti-virus; SQL management - 2000, 2005, 2008; Network Attached Storage and min 3 years experience in implementing and configuring VMWare

Experience in networking - Cisco Routers, Switches, Firewall, ASA, VoIP.

Extensive knowledge of IT concepts, strategies, methodologies, practices& procedures of operating systems and subsystems and/or telecommunication technologies

Strong negotiation, facilitation, verbal/written communication skills, presentation, customer service skills & consensus building skills

Job Title: ASP.NET Developer
Company: Direct IT Recruiting Inc.
Location: Mississauga
Status: 6 Month Contract
Job Category: Application Development
Career Level: Skilled Non-Manager
Work Experience: 5+ years of development ASP.NET, SQL Stored Procedures, Oracle (nice to have), MCSE/MCSD or MCDBA
Industry: Software Development

DESCRIPTION:

Member of the product implementation team, works in a fast-paced team environment with a team of 20-30 software professionals to support, bug fix, enhance, develop state-of-the-art web applications for our customers.

Applications are built using ASP.NET, C# on a SQL Server and/or Oracle database. Superior knowledge and expertise required must have strong business acumen to match technical prowess. Must be an expert in web application design, web development with .NET and stored procedures, able to learn quickly and communicate with non-technical business contacts professionally with a strong English language capability, both oral and written. The work in this position involves more customization of existing software than development of brand new applications.

Focus is on delighting our customers with expert results in a fast paced demanding environment

Quickly learn the business our applications support, and learn to communicate with our customers in their business language

Learn the underlying technical architecture of our web applications, and be able to analyze change requests and determine the how to accomplish them and the impacts of the changes

Hands on coding of changes to source code and database design, expertise with stored procedures essential

Understand the intricacies of application performance in a web architecture and be able to design and program high performing code

Maintains composure in critical situations and communicates well with upper management

Communicates and builds strong relationships with customers and technical team members

Very strong team player who knows what has to be done and takes the initiative to ensure success of the team and the customer

Takes on additional responsibilities such as short-term projects and will manage time efficiently

Monitors the use of technology, including tools and applications necessary to deliver high quality customer support

Some after-hours availability will be required in tight deadline situations. Understands the need for extra effort and is willing and able to do what it takes to ensure success

Qualifications:

XML, HTML, ASP, ASP.NET, C#.Net, VB.NET languages, web services, Back Office Servers and operating systems. Microsoft MCSE/MCSD, MCDBA or MCP certification in the .NET product line strongly preferred

Expertise with Microsoft SQL Server and SQL Stored Procedures

Expertise with Oracle (nice to have)

Strong knowledge of MS Applications (Word, Excel, Outlook)

Strong understanding of Internet browser technologies

Business expertise is required. Strong understanding of business processes surrounding sales, inventory, scheduling, accounting and other areas

Demonstrated leadership skills, with the ability to manage a heavy workload in a demanding environment. Self starter who knows how takes initiative and takes responsibility and accountability for results

Excellent interpersonal, communications, and customer service skills. An active listener with the demonstrated ability to effectively deal with external customer escalations and build third party relationships

Excellent verbal communication skills. Strong written communication skills. Strong organization and planning skills.

Job Title: Web Developer - Content Management
Company: Direct IT Recruiting Inc.
Location: Toronto, Ontario
Status: 6 Month Contract
Job Category: Application Development
Career Level: Intermediate to Senior
Number of Staff to Supervise: N/A
Work Experience: 3+ years of Content Management System (CMS), WCM, WCMS, CCMS, XHTML, XML, JavaScript, XForms, ASP, SQL, CSS
Industry: Financial

DESCRIPTION:
The Developer is responsible for content management and defining, extending, and coding the architecture of client and Server Side solutions to support the organization's websites. The Developer is responsible to lead projects, which includes content strategy, content analysis, XML development, and updating content on a regular basis. This responsibility includes, but is not limited to the development and use of: the Template Management System (TMS), the Content Tool, Targeted Offers, product applications, and financial planning tools. The Developer must be able to review and digest business requirements and objectives on given projects, and translate wire frames and specifications into robust and completed systems. A strong understanding of web technologies, content modelling, and content/technical architecture is required.

Key Accountabilities:

Lead projects and daily changes to the organization's web properties.

Code XML and XHTML content; upload content into database using the Content Tool.

Apply content management best practices and principles including, content reusability, flexibility, extensibility, maintainability and naming convention standards.

Forecast potential issues within projects/operations that may negatively impact customers, and provide solutions.

Develop a project content solution to ensure that long-term business objectives are met.

Develop or enhance the Content Tool and associated databases and processes.

Develop Targeted Online Offers using XHTML and XForms

Provide leadership to the management and development teams in areas related to content management systems, databases, processes, and web technologies in general.

Contribute to and document coding standards, and content management best practices including accessibility standards.

Assist, advise, and train junior team members.

Proactively schedule to accommodate timelines, lead other team members assigned to same project, actively communicate issues to manager and project manager.

May be required to develop TMS templates, financial planning tools, online product applications, and support sites in TMS.

May be required to develop XHTML templates, including CSS and JavaScript.

Knowledge/Requirements/Skill:

3+ years experience working on Internet projects and applications

University degree in Computer Science or a related field (Or applicable work experience)

Deep experience of Content Management Systems (CMS) or Web Content Management Systems (WCM or WCMS), Component Content Management Systems (CCMS), and content architectures

Deep experience and understanding of XHTML, XML, XSLT, XSD, and JavaScript.

Experience and understanding of XForms, ASP and SQL preferred.

Experience and understanding of user experience issues, Internet design principles, W3C standards, and accessibility issues, is an asset.

Strong interpersonal and communication skills.

Strong organizational and planning skills.

CSS Based layout experience is preferred.

Experience with IBM's Web Content Manager (WCM) an asset.

Experience with Java/JSP an asset.

Job Challenges/Complexities:

Managing large amounts of content in a constantly changing and multi-project environment.

Ability to work well within a team environment as well as a corporate culture and Matrix project focused environment

Adapting to and learning new technologies

Comfortable working in a team environment with minimal direction or supervision

Ability to multi-task and work in a deadline driven environment

Stay abreast of trends in software and web development

Formulating creative web solutions to meet business needs.

Work with multi-disciplinary teams of technical and non-technical professionals.

Network Specialists - Level 3 VoIP Specialists

We are looking for Network Specialists - OSI Level 3 types that understand things like configuring Session Border Controllers.

Key vendor/technologies involved are:

• Sonus NBS 5000 series
• Freeswitch
• Asterisk
• Cisco (incl Catalyst 3750 Switches, 2900 series, etc)
• some Acme Packet products

Our client is open to considering solid VOIP specialists with other technology experience.  They are prepared to consider paying to train people (for example on Sonus) if they are otherwise qualified.

Location is Edmonton, Alberta
Note: for those in other parts of Canada, our client is willing to consider some of the work to be remote, following an initial period at Edmonton office

Contract engagement.